Support

Help with Firesighter.

Email support@firesighter.app with your macOS version, your Firesighter version (Firesighter › About Firesighter) and the exact error message. Please never send your key file: we'll never need it.

Getting started

• No key yet? Choose Try Sample Data on the first screen to explore a built-in sample database. It works offline.
• Connect to your own project with a service account key (JSON). In the Google Cloud console, open IAM & Admin › Service Accounts, give an account the Cloud Datastore Viewer role, then create a JSON key under Keys. In Firesighter, choose Add Connection… and pick the file.
• Firesighter needs macOS 26 or later.

Common problems

• "Missing or insufficient permissions." The service account can't read Firestore. Give it the Cloud Datastore Viewer role in the project.
• Only (default) appears. The account can read data but not list databases. Add the datastore.databases.list permission to see named databases.
• "The key file can't be found." The file was moved or deleted. Right-click the connection and choose Locate Key… to point it at the file again.